“PSS is a visionary in combining document retention and preservation. Its Atlas suite is the best solution I know for managing enterprise retention and preservation. As important to me, the PSS team and support are as good as its products.”
– Tom Lahiff, Director, PricewaterhouseCoopers and Former Assistant General Counsel, Citigroup
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Atlas Technical Support

“Our success depends on customer success; true customer advocacy is the single greatest driver of our success in the market. This guides our products, our programs, and our hiring decisions and underscores every interaction we have with customers.”

—Deidre Paknad, President & CEO, PSS Systems

Atlas Customer Portal

All customers are given access to the Atlas customer portal where they can find many useful resources, including:

  • Self-paced training modules
  • Product documentation
  • Archive of regular communication bulletins sent to customers
  • Product FAQs
  • Release information
  • Subject matter expert resources
  • Events calendar
  • Private forum for exchanging ideas, sharing best practices, and posing questions

The portal also allows you to initiate communications with our team of expert customer service representatives who can enable your successful use of the product.

Technical Support Services

The client services team at PSS Systems provides world class technical support to assist our customers in fully leveraging the value of their investment. The team is available via phone, email or web.

Atlas Training

PSS Systems offers Atlas product training classes for both clients and implementation partners at the PSS Systems corporate headquarters in Mountain View.

Clients and partners can register for classes on the Atlas Customer Portal.

Core Product Training Program for Atlas Clients
 The Core Product Training Program for Atlas Suite clients is specifically designed for the core project team and provides focused training on the full product capabilities and value. By learning what is possible within the Atlas Suite, the project team can more fully understand the business implications of the workflow and process decisions they make, resulting in a more successful implementation and rollout.

Upcoming Class Dates

Atlas LCC Core Product Training Program
October 29-30, 2008
November 18-19, 2008
December 9-10, 2008
January 8-9, 2009
February 12-13, 2009
March 12-13, 2009
April 16-17, 2009
May 14-15, 2009
June 11-12, 2009
July 16-17, 2009

Atlas ERM Core Product Training Program
November 20-21, 2008
December 11-12, 2008
January 6-7, 2009
February 10-11, 2009
March 10-11, 2009
April 14-15, 2009
May 12-13, 2009
June 9-10, 2009
July 14-15, 2009

Implementation Leadership Training for Partners
PSS Systems is committed to providing the highest quality service to its customers and supporting our partners in delivering successful Atlas implementations. To ensure PSS partners maximize their Atlas services opportunities, PSS Systems provides focused, comprehensive training programs to enable partners to market, recommend, and implement Atlas.

Upcoming Class Dates

Atlas LCC: Implementation Leadership Training for Partners
November 4-6, 2008
November 10-12, 2008
January 27-29, 2009
April 21-23, 2009
July 21-23, 2009

Atlas ERM: Implementation Leadership Training for Partners
November 12-14, 2008
February 17-19, 2009
May 19-21, 2009
August 18-20, 2009

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