COMPANY

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Client Services Engineer

PSS Systems is a fast-growing software company creating solutions for Fortune 1000 legal and compliance organizations. Our software enables companies to conclusively determine what information they need to retain in response to both laws and lawsuits — and therefore what information they don’t need to retain. When companies can’t determine what to retain, they are often forced to retain everything — an increasing cost and frustration factor in the executive suite, litigation group, and IT department alike today.

PSS Systems pioneered the legal holds and retention management software category in late 2004 when it installed its first version of Atlas. After four years in production use in the world’s leading corporations [managing over one hundred thousand holds and over a million custodians and data sources in preservation and collection], Atlas is the “gold standard” in a $2 billion dollar market.

Be a part of this exciting, fast growing market opportunity and work with the best of the best! We are expanding our Client Services team in order to meet the business growth and we are seeking an experienced, motivated and energetic deployment and customer facing engineer to be responsible for installation, configuration, and customization of our next-generation enterprise products and technologies.

This is an excellent opportunity to work with customers to achieve technical and deployment goals. Work closely with sales, engineering and product management to ensure customer success. Great opportunity for individual with engineering background, strong project management skills and a flair for communicating with customers.

Job Description:

• Understand & gather customer implementation requirements and technical/network architecture
• Assist customers from planning through implementation including installation and integration
• Author statements of work and specifications in conjunction with sales and engineering
• Specify the technical approach and design
• Install and configure enterprise software, including Oracle 9i database, Websphere and Weblogic application servers, etc.
• Install and configure software from small instances to global distributed enterprise installations
• Plan and manage deployments including initial install and upgrades, expansion modules and data migration
• Manage release and rollout of solution through all phases of deployments

Requirements:

• Must be customer-centric and a primary contributor to excellent customer relationships
• Team player and self-starter, with strong technical skills that can work in a fast-paced, swiftly changing start-up environment
• Hands on experience in both deployment and planning within a large enterprise
• Able to diagnose and solve problems in production environments
• 5+ years experience in large-scale software projects with experience both managing and performing hands on deployments of enterprise-class software
• Applied experience with application servers (WebSphere, Weblogic) and Oracle
• Strong background and experience in J2EE architectures and related technologies (JSP, Servlets, JMS, JDBC, etc.)
• Bachelor's degree in Computer Science or equivalent
• Experience deploying on Wintel and Solaris based OS
• Experience with Single Sign On (SSO) Technologies and practices
• Experience within the financial services technology sector a plus
• Travel as much as 25-50% of time

To apply for this position, please submit your resume and relevant information to:
jobs@pss-systems.com